Shipping Policy
In order to protect customer rights and optimize service experience, we have formulated the following transportation policies to ensure efficient and transparent delivery of orders. Please read carefully before placing an order:
1. Order processing
We will verify and process your order within 48 hours. Please allow us to prepare your order and ship it within 3 days. After shipment, please upload the tracking number and notify us via email. However, the delivery time depends on the local delivery speed and customs situation, which we cannot fully control.
2. Send out the product
According to the delivery address provided by the payer and the recipient's arrangement for shipment, if the goods cannot be delivered to a certain location or recipient, the contact information provided on your order will be used to contact you to change the address, recipient, pick up the goods in other ways, or arrange to cancel the order.
3. Product packaging
The product will be shipped in single or multiple packages (depending on the product situation), including the product, packaging, service terms and conditions, packing list, thank-you letter, user card (blank or personalized font), and relevant certificates (if any).
4.delivery time
4.1 Usually, it takes 7-15 working days to receive the package, depending on your location. If your order has not been delivered yet, please use your unique tracking number to track your order.
4.2 The delivery time is from Monday to Friday, except for public holidays. During holidays and promotional seasons, unforeseeable delays beyond our control may occur.
Adult signature is required to receive packages.
5. Delivery range
Global Coverage: We are committed to serving customers around the world and currently deliver to many countries. When you place an order, you only need to fill in the delivery address accurately, and the system will automatically determine whether it is within our delivery range. If your delivery address is in a remote area or special area, it may affect the delivery time and freight.
6. Change of shipping address
6.1 If the user needs to change the address after placing an order, they should modify the shipping address before we ship. If the address is modified directly without contacting us, we will not be responsible for any damage or loss of the corresponding product caused by this.
6.2 If the user needs to change the address after our shipment, we will help you contact the logistics company. If it is possible to intercept and modify the address midway, we will contact the logistics company for modification. If it cannot be intercepted, the modification can only be made after the product arrives at the delivery address you filled in when placing the order, and you will be responsible for the logistics fees incurred by modifying the address.
7.Freight calculation
We will charge reasonable shipping fees based on the actual situation and the selected shipping method for all orders through the logistics company's quotation. The specific fees will be clearly displayed at the time of settlement. The logistics fees are collected by us on behalf of the logistics company and do not belong to us.
8.Logistics companies for transportation
8.1 All orders on this website will be delivered by a third-party logistics company after successful ordering.
8.2 For most orders, they will be shipped by DHL, FedEx, and other international logistics companies.
9. Order tracking
9.1 After shipment, we will provide order tracking information, and users can check the latest logistics status through the logistics company's website .
9.2 If the package is lost during transportation, we will provide a refund or resend after verification.
9.3 If the user does not receive the order within the expected time, please contact our customer service team promptly.
10. Lost package
If the package is displayed as lost in the logistics system, the user needs to contact our customer service team and provide order information and relevant courier information. After verifying with the logistics company, we will provide the following compensation plan for the user:
10.1 Resend: If the product is still in stock, we will resend it for free.
10.2 Refund: If the product is sold out or the user does not wish to resend, we will provide a full refund after verification.
10.3 We are not responsible for any losses caused by users providing incorrect addresses or failing to collect packages in a timely manner, and the related costs will be borne by the users.
11.Delivery delay
We will do our best to urge the logistics company to ensure timely delivery of orders, but uncontrollable factors such as adverse weather, sudden wars, customs delays, or other unexpected situations may cause shipment delays, for which we are not responsible.
12.Changes to this policy
We reserve the right to update transportation policies at any time. Any changes will be reflected on this page, and we recommend that you check regularly.
13.Final interpretation right
The final interpretation of this policy belongs to Eajewel website.